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Privacy Policy

Introduction

Welcome to Hosting Holidays, a trading name of Hosting Homes Ltd. We are committed to protecting your privacy. This policy details the types of personal information we collect, how it is used, and the measures we take to ensure your personal data is handled appropriately.

Who We Are

Hosting Holidays is a UK-based business specializing in property management and holiday rentals. Our website address is www.hostingholidays.com. We manage stays on behalf of our clients at properties they own, ensuring a secure and comfortable experience for all guests.

Personal Data We Collect and Why We Collect It

We collect the following types of personal information:

Names and Contact Details: For communication, booking, and verification purposes.
Addresses: To manage property rentals.
Date of Birth: For age verification.
Payment Details: For processing payments securely.
Website User Information: To improve website experience and track user engagement.
Photographs or Video Recordings: For security purposes, specifically through CCTV.
Identification Documents: For confirming identities as part of our rental agreement.
Information Relating to Compliments or Complaints: To provide better services.

How We Use Your Data

Your information is used to:

Provide Services and Goods: Including property rental and management.P
Comply with Legal Requirements: Such as regulations governing property rentals.
Service Updates or Marketing Purposes: To keep you informed about our services and offers.
Prevent Crime: Including using CCTV to secure properties.

Lawful Bases for Processing

We process your personal data based on:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contract: The processing is necessary for a contract you have with us.
Legal Obligation: The processing is necessary for us to comply with the law.
Legitimate Interests: Processing is necessary to protect the vital interests of a person.

Sub-Processors and Third Parties

We use various sub-processors to manage operations:

Wix, Guesty, Email, Typeform, Airbnb, Booking.com, Plum Guide, VRBO, Travel Staytion: These platforms help us manage bookings and customer interactions. Personal information may also be received from these platforms as well as insurance companies and other third-party agents.

Data Security

We take the security of your data seriously and use appropriate technical and organisational measures to protect it against unauthorised or unlawful access, alteration, disclosure, or destruction.

CCTV and Security Measures

CCTV: Operated only in external or communal areas of our properties, with clear notifications provided to all guests.
Security Policies: All guests must comply with our security policies, which include providing identification and accepting our terms.

Your Rights

Under UKGDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. If you wish to exercise these rights, please contact us at guests@hostingholidays.com.

How to Complain to the ICO

If you have concerns about our information rights practices, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights.

You can contact the ICO as follows:

Website: ICO Complaints
Phone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5Az

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website or contacting you by email.

Contacting Us

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at guests@hostingholidays.com or by post at 62A Bell Street, Henley-On-Thames, RG9 2BN.

Effective Date

This privacy policy is effective as of August 2024.

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